Have you ever had the problem of how to transition a conversation in a way that you get permission to talk about what you can do to help?
When you are having a conversation with someone and you have uncovered a problem there is an easy way to transition to your solution. Here are a couple of quick phrases that you can use that allows you to get their permission and then to prepare the individual to mentally say “yes I want to hear what you have to say.”
Here is the first approach, they are talking about their problem and you are listening to them, here is what you say,
- “I was thinking about what you were saying just a few minutes ago about your problem with……. It occurred to me that there might be a way to turn that around if you were interested in resolving it.”
Think about the power of that simple statement. You can reference any conversation whether it was today, last week, on Facebook, in an e-mail, wherever they made the statement, by using this simple phrase. No matter what the problem, health, energy, bills, etc. this phrase is powerful.
I was thinking about what you said last week about ……….. It occurred to me that there might be a way to turn that around if you were interested in resolving it.
Do you realize the power in that phrase, if you were interested in resolving it? What are they going to say, “No I like misery” or “no I like being broke.” There is no way that you are not going to get a positive answer from them.
It occurred to me that there might be a way to turn that around if you were interested in resolving…
What if they did respond with some negative response? “I’ve lived with it for so long I know there is no way to fix it.”
You respond with the magic word, WHY.
Why do you feel that way or why have you given up, or if there was something out there that might help you whywouldn’t you want to know how …?
Once they respond indicating that they want to hear what you say then you can proceed.
Another version that can be used in place of “It occurred to me” would be, “is this something you want to resolve or is this something you are prepared to live with it.”
Try these phrases in your conversations and let me know what happened.
Keith Abell, RPh CIP MI
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